Srv250 Privacy Policy — Protection of Users' Personal Data
This Privacy Policy explains how srv250 collects, uses, stores and protects the personal information of users who register and use our platform. We are committed to handling your data transparently, securely and responsibly in line with industry best practices.
Effective date: 1 January 2026. This policy may be updated from time to time.
1. Information Collected by srv250
When you register or use the srv250 platform, we collect several categories of information to enable us to provide a safe, efficient and relevant service. The types of information we collect are as follows:
Account Information
During registration, you are asked to provide a username, active email address, phone number and password. This information is used to verify your identity, enable account access and facilitate account-related communications between you and the srv250 team.
Device and Browser Information
We automatically collect technical information when you access the platform, including IP address, web browser type, operating system, device type (smartphone or computer), screen resolution and pages visited. This information helps us identify technical issues, improve platform performance and ensure compatibility across the range of devices used by Malaysian users.
Payment and MYR Transaction Information
To process deposits and withdrawals in MYR, we collect the information required by your chosen payment method — such as GrabPay or DuitNow. We do not store full card numbers or sensitive financial details directly; payment information is handled through registered payment processors that comply with established security standards.
Cookies and Usage Data
The srv250 platform uses cookies and similar tracking technologies to store your session preferences, enhance your browsing experience and analyse platform usage patterns in aggregate. Usage data includes information such as games played, session duration and access frequency.
2. How is your information used?
Platform Operations
The information collected is used to manage your account, process financial transactions in MYR, verify your identity at login, send account-related notifications and deliver effective customer support. Without this information, srv250 cannot provide a safe and reliable service.
Service Improvement
Aggregated usage data helps us understand how Malaysian users interact with the platform, identify areas for improvement, optimise mobile performance and develop more relevant new features. This analysis is conducted at an aggregate level and does not identify individual users.
Security and Compliance
Personal information and activity data are used to detect and prevent fraud, account manipulation, money laundering and any other unlawful activity. srv250 complies with all applicable legal requirements relating to data protection and financial reporting.
Service-Related Communications
We use your email address and phone number to send important account-related information, security notifications and service updates. These communications are necessary for account operations and cannot be fully opted out of without closing your account.
3. Cookies and Tracking Technologies
Srv250 uses session cookies and persistent cookies to enhance the user experience on our platform. Session cookies are deleted automatically when you close your browser, while persistent cookies are stored for a longer period to retain your preferences and settings.
We use the following categories of cookies:
- Functional Cookies: Required for the platform to function properly — including login session authentication and language preference storage.
- Analytics Cookies: Used to collect anonymous platform usage statistics for improvement purposes.
- Security Cookies: Helps detect suspicious activity and protect accounts from unauthorised access.
Most web browsers allow you to manage cookie settings through your browser preferences. However, disabling functional cookies may affect your ability to log in or use certain features of the srv250 platform.
4. Data Storage, Security & Third-Party Sharing
Security and Data Storage
All srv250 user data is stored on servers protected with industry-standard encryption. We enforce strict security protocols, including access controls restricted to authorised personnel only. Account information is retained for as long as your account remains active and for a defined period following account closure in accordance with applicable legal requirements.
While we take every measure to protect your data, no online data storage system can be guaranteed one hundred percent secure against all threats. Users are advised to use strong passwords and not share their login credentials with anyone.
Third-Party Sharing
Srv250 does not sell, rent or disclose users' personal information to third parties for marketing purposes without explicit user consent. Information may be shared in the following limited circumstances:
- With payment processors required to handle your MYR deposits and withdrawals.
- With Malaysian legal authorities where required by law or court order.
- With technical service providers who assist in platform operations, subject to strict confidentiality agreements.
All third parties working with srv250 are required to meet data protection standards equivalent to our own policy.
5. Your Rights — Access, Correction and Deletion of Data
As an srv250 user, you have the following rights regarding your personal data held by us:
Right to Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through srv250's customer support channels. We will process your request within a reasonable timeframe and provide the relevant information in an easy-to-understand format.
Right to Rectification
If you find that the personal information we hold is inaccurate or out of date, you have the right to request a correction. You can update certain profile details directly through your account settings, or contact our support team for more complex changes.
Right to Deletion
You have the right to request deletion of your personal data from srv250's systems upon account closure, subject to record retention requirements under applicable Malaysian law. Certain financial transaction records may need to be retained for a defined period for legal compliance purposes even after account closure.
Changes to the Privacy Policy
Srv250 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via a notice displayed on the platform. Continued use of the platform after the amendment's effective date constitutes acceptance of the updated policy. We encourage you to review this page periodically to stay informed.
For any enquiries regarding this Privacy Policy or to submit a request relating to your data rights, please contact the srv250 support team. Please also refer to the section FAQ us for answers to the most frequently asked questions from our users.
Your privacy is srv250's priority
Contact our support team for any data-related enquiries, or check the FAQ for more information about our platform.